Vianet has introduced a brand new web site that gives box staff, operators and engineers with fast get admission to to the all of the knowledge and equipment they wish to set up its gadgets.
Additionally, ithosts a choice of helpful pointers and methods of the business for when issues move unsuitable.
Head of purchaser revel in Jo Vinton-Bulwinkel mentioned: “We’re actually occupied with this useful resource. Our staff has labored tremendous arduous to get this over the road in file time and it makes the ‘service and support’ component of our be offering more potent than ever, giving us a tangible edge in a combative market.
“Over the last four months we been focussing on how we can offer the best possible service to our customers,” Jo mentioned.
“We have made some large adjustments to the best way we paintings, probably the most vital of which being the advent of a brand new buyer dating control and lend a hand table device, plus the appointment of Jay Clark as buyer revel in supervisor. These enhancements will permit us to regulate the paintings we do for our consumers extra successfully, permitting us to prioritise the issues which are having the best affect on their companies. It’s Jay’s task to supervise those methods and make sure the staff is handing over towards the guarantees we’ve made.
“Our newly appointed quality and compliance manager, Alex Kerr, is working alongside Jay to ensure the quality of the work we are doing is aligned to our new quality framework,” Jo added.
“Finally – for now – we’ve introduced a technical support team to work in conjunction with our dedicated helpdesk, which has already proved to be a huge benefit to our customers when they’re out in the field and need immediate assistance.”
The release of Vianet’s new web site approach its gadgets shall be shipped with a QR code that hyperlinks to the brand new portal together with touch main points, must consumers require the help of the reinforce staff.